Effective Date: July 3, 2025
Company Name: KTODC Online Grocery Private Limited
Website: www.ktodc.com
Email: support@ktodc.com
Welcome to KTODC.COM. These Terms and Conditions ("Terms") govern your use of our website and services. By using our platform, you agree to be bound by these terms.
1. Use of the Website
You must be at least 18 years old to use or make purchases from KTODC.COM.
You agree to provide accurate and complete information when placing orders.
You are responsible for maintaining the confidentiality of your account and password.
You must be at least 18 years old to use or make purchases from KTODC.COM.
You agree to provide accurate and complete information when placing orders.
You are responsible for maintaining the confidentiality of your account and password.
2. Products and Orders
Product availability, pricing, and descriptions are subject to change without notice.
We reserve the right to refuse or cancel any order at our discretion.
Orders will be confirmed via email or SMS. In case of cancellation, a full refund will be issued if payment is already made.
Product availability, pricing, and descriptions are subject to change without notice.
We reserve the right to refuse or cancel any order at our discretion.
Orders will be confirmed via email or SMS. In case of cancellation, a full refund will be issued if payment is already made.
3. Pricing and Payment
All prices are listed in INR and are inclusive of applicable taxes unless otherwise stated.
Payment must be made through our secure payment gateways or cash on delivery (if available).
In case of any payment failure, the order will not be processed.
All prices are listed in INR and are inclusive of applicable taxes unless otherwise stated.
Payment must be made through our secure payment gateways or cash on delivery (if available).
In case of any payment failure, the order will not be processed.
4. Delivery
We deliver groceries directly from farmers (Kissans) to customers at your doorstep.
Delivery times may vary based on your location and product availability.
Delivery charges (if any) will be mentioned clearly at the time of checkout.
We deliver groceries directly from farmers (Kissans) to customers at your doorstep.
Delivery times may vary based on your location and product availability.
Delivery charges (if any) will be mentioned clearly at the time of checkout.
5. Cancellation & Refund Policy
Orders can be canceled before dispatch by contacting our support team.
Refunds (if applicable) will be processed within 5–7 working days.
No refunds are applicable once the order is delivered unless the product is damaged or incorrect.
Orders can be canceled before dispatch by contacting our support team.
Refunds (if applicable) will be processed within 5–7 working days.
No refunds are applicable once the order is delivered unless the product is damaged or incorrect.
6. User Conduct
You agree not to use the site for any unlawful purpose.
You shall not try to hack, damage, or disrupt our website or services.
Abusive or fraudulent behavior will lead to suspension of your account.
You agree not to use the site for any unlawful purpose.
You shall not try to hack, damage, or disrupt our website or services.
Abusive or fraudulent behavior will lead to suspension of your account.
7. Intellectual Property
All content on KTODC.COM — including text, images, logos, and product listings — is the property of KTODC Online Grocery Private Limited. You may not copy, reproduce, or use our content without written permission.
8. Limitation of Liability
KTODC is not liable for any indirect, incidental, or consequential damages arising from the use of this website or products purchased through it.
9. Privacy
Please refer to our Privacy Policy for details on how we collect and use your information.
10. Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts located in Delhi, India.